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The Synergy of Employee and Customer Experiences

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Organizations, across various industries, increasingly recognized the significance of CX, pouring investments into...

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Whitepaper | A CX-friendly government organization: mission impossible?

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In this whitepaper, we unveil the process AE's team used to tackle VDAB's major CX challenge and deliver a detailed...

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Analytics & Utilities: the Churn insights tool predicts future customer behaviour

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Because utilities companies are operating in a saturated market, few of their customers are on their first energy...

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Analytics & Utilities: Exploring customer Journeys!

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In the first instalment of this series, we introduce the Customer Journey tooling. We talk to AE consultant and data...

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The Digital Era: Focus on CX or perish

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Why is focusing on customer experience more important than ever before? What are the consequences of not investing in...

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